If you have any questions, please don’t hesitate to contact us. You can reach us at info@jaceandrose.comor via the contact page.

If we haven’t answered your question, feel free to contact us. You can reach us via the contact page or by sending an email to info@jaceandrose.com.

Please read our Payment methods page for information about our payment options.

Yes, after you place your order, you will receive a confirmation email. This email includes a summary of your order and the delivery address.

You can find your order number in the confirmation email you received shortly after placing your order. The order number consists of 6 digits.

Jace & Rose offers free shipping to the United Kingdom.

For information about delivery times please check our Shipping Policy

Shipping is free for all products and orders.

After your order is shipped, you will receive a Track & Trace code via email to track your order. You can also track your order on our website. You can do this on this page.

If your shipping tracking is not yet displayed, it likely means your order has not been updated yet. When you receive your Track & Trace code, it may take up to 3 to 5 days to become visible. In most cases, it is updated within 1 day. If your information is still not updated after 5 days, please feel free to contact us: info@jaceandrose.com

Haven’t received your order? That’s unfortunate! After placing your order, you will receive a confirmation with your order number. Once your order is shipped, you will receive an email with a Track & Trace code to track your package. If you haven’t received this email or if the status of your package is unclear, please contact us at info@jaceandrose.com.

Please check our Return & refund policy for information about returns.

No, Jace & Rose does not cover the return shipping costs made by the customer.

No, Jace & Rose does not cover the return shipping costs; these are the customer's responsibility.

Please refer to our return & refund policy

Kindly ensure that you submit your return within the 30-day period before the return window closes. Unfortunately, we won’t be able to accept returns after this timeframe.